Good news. We have setup a support center.

You can submit support ticket to get help from our support team.

Support Center URL
https://metaversenetwork.zohodesk.com

My email has been pre-whitelisted, but cannot use it on Tokensoft as I joined other projects before.

Official answer from Tokensoft
Users need to go to https://onboard.tokensoft.io/ again and they can use the same email and password for registering a new account.

Due to some KYC matters and other questions, pre-whitelisting period will not stop today, it has been extended to 27th Nov.

(So far 17,000+ emails have been pre-whitelisted)

We are coding to make prewhitelisting email updatable! Soon to be announced after testing.

Update Pre-whitelisted Email

Some users reported that they entered wrong email address for Pioneer crowdloan pre-whitelisting for the Metaverse Odyssey Event, our engineers just built the feature (on the weekend) for KSM contributors to update their email address.

Read more
https://metaversenetwork.zohodesk.com/portal/en/kb/articles/good-news-how-to-update-the-email-address-if-i-have-been-pre-whitelisted-already

We sent an email update for the message above from [email protected]

Please make sure you check Bit.Country Knowledge Base regularly to find the answer, the team keeps adding new FAQ and solution to Knowledge base.

The recently added FAQ:

"If I used Ledger and other non-support wallets to contribute to Bit.Country Pioneer Crowdloan, how can I get pre-whitelisted?"

https://support.metaverse.network/portal/en/kb/articles/how-to-pre-whitelist-pioneer-crowdloan-for-those-using-ledger-and-other-non-support-wallets

@here Video shared by a community member. (Subject does not represent our view)

https://www.youtube.com/watch?v=M7_k5PfFPLo

[Big Demo Day]

Showing you the tooling, earning and everything. 3000 seats, Welcome all of you.

Secure your seat
https://bit.ly/3FxtKwf

Tokensoft will accelerate the KYC requests from Weds.

"Individualized metaverse will likely become a popular store of value, freedom and life."

Quote from Ray Lu (CEO, Co-founder)

357 support tickets have all been cleared by our team this weekend.

Enjoy the ride.

Hi Community,

We will use Discord as primary chat channel as we can assign roles and creating different topics.

Please join here https://discord.com/invite/PaMAXZZ59N

Enjoy the rest of the weekend.

This new feature developed by Tokensoft is like once KYCed, forever KYCed for other projects.

https://onboard.tokensoft.io/?referral=BitCountry

Whitelist Update

Whitelist confirmation emails have been sent to qualified ambassador candidates, node operators, star program candidates, NFT holders, friends, and supporters.

Whitelist confirmation for crowdloan participants will be sent after 27th Nov.

Users attending our Demo Day Live will get this @POAP NFT to bookmark the moment.

4490 Registered, Only 3000 can Join Live!

Be on time, see you in 12 hours.

Secure your seat https://bit.ly/3csyo2i